Dear Oasis Family,

As a follow up to our post from May 2, 2020, we would like to share with you more specifics in terms of our reopening schedule. Premier Kenney announced last Thursday that dental offices would be permitted to reopen on Monday, May 4th, as long as they complied with the regulations of their governing body. Those guidelines are now available and state that only urgent and emergent care can be provided at this time, until at least May 14th. Furthermore, practices were only permitted to open if they
followed the new infection control protocols. To that end, we require proper protective equipment (PPE). We began ordering these supplies as soon as the shutdown occurred, but many were on back order. China has recently nationalized the production of PPE, which has caused several orders to be cancelled. We also decided to renovate and modify certain areas of the practice to provide you with additional protection.

We know that you are looking forward to your next appointment, and so are we! But in order to comply with government regulations, we are implementing a staged and gradual approach to reopening Oasis. In other words, we are obligated to book fewer appointments a day for the foreseeable future. To mitigate the impact of these
changes, however, we are opening up extra treatment days.

Assuming no unforeseen circumstances, we will be resuming regular orthodontic care on May 19 with a lighter schedule. We will thus ensure that we are providing you a safe environment by not only having sufficient PPE supplies but also properly trained team members on the new protocols. Urgent and emergent care will continue to be provided until then.
Thank you for your understanding. We look forward to welcoming you back!

Dr. Knoefel and the Oasis Team